Privacy Captain Spins
Table of contents
Personal data handled in connection with Captain Spins falls under the Privacy Act 2020 for players in New Zealand, whose information privacy principles govern how data is collected, used and kept. Only adults aged 18 or older may open an account, and identity documents are requested before a first cashout. Traffic between the browser and the platform is encrypted.
Data collected from players
Registration collects an email address, a password, a full name, a date of birth, a home address and the account currency, which is NZD. Payment data arises in the cashier, where nine funding routes operate. Usage data such as session history and play records builds up in the account area as the platform is used.
| Stage | Data | Purpose |
|---|---|---|
| Registration | Email, name, date of birth, address | Opening and confirming the account |
| Verification | Photo identity document, proof of address, payment instrument | Checks before a first cashout |
| Cashier | Payment route and transaction details | Deposits and withdrawals from NZ$20 |
| Play | Session history and game activity | Account management and safer play tools |
Purposes of processing
Data serves account management, fraud prevention and legal obligations such as anti-money-laundering checks. Thresholds for those checks scale with the size of a cashout, so larger requests are examined more closely. Marketing messages are sent only with consent, and consent can be withdrawn.
Documents and checks
Three items are usually requested at the withdrawal stage: an identity document with a photo, an address proof of recent date and evidence of the payment instrument used. Documents are uploaded through the account area and not by email. Names and addresses must match across the documents and the registration data.
Sharing with third parties
Payment processors receive the details needed to complete a deposit or a cashout. Game suppliers such as NetEnt, Play'n GO and Evolution receive the technical information needed to run a game session. Authorities receive data where the law requires it, and the licensing framework sets out how complaints are escalated.
Cookies and tracking
Three cookie types are in use: session cookies hold the sign-in during play, preference cookies store choices like language, and analytics cookies record how visitors move around the lobby. Browser settings control which cookies are stored. Blocking session cookies may interrupt sign-in.
Rights under the Privacy Act 2020
The Privacy Act 2020 gives access to personal information held about an individual and the right to ask for correction. The information privacy principles also cover limits on collection, accuracy, storage and disclosure. Requests are routed through the support team, which can confirm whether data is held and how it is used.
- Access to the personal information held on an account.
- Correction of details that are wrong or out of date.
- Withdrawal of consent to marketing messages.
Security of stored data
Funds belonging to players sit apart from operating capital, and an independent testing house examines the random number generation. Encryption covers cashier entries and uploaded documents. Access to documents is limited to the checks that need them.
Questions about personal data
Live chat, email and a telephone line operate around the clock, and email suits requests that need an attachment. A message naming the account and the type of request is handled faster. Captain Spins login is the entry to the area where uploaded documents and limits are visible.
Privacy summary
Data is collected for registration, verification, cashier and play, used for account management and legal checks, and protected by encryption. The Privacy Act 2020 frames the rights of New Zealand players.