Terms & Conditions Captain Spins
Table of contents
A plain-language summary of the conditions at Captain Spins covers eligibility, verification, payments, bonus terms and safer play. Adults aged 18 or older are the only players admitted, and an offshore Curaçao gaming licence sets the wider framework. The operator's own terms remain the full text.
Eligibility and account
Only adults aged 18 or older may register, and one account is held per player. The registration form asks for an email address, a password, a full name, a date of birth, a home address and the account currency, which is NZD. Details must match the identity documents supplied later. Registration is quick, and the currency is set during it for good.
Verification
Identity checks arrive at the first withdrawal. Identity paperwork with a photo, a current address proof and a record of the payment instrument are usually requested. Documents are uploaded through the account area, and the 72-hour approval window starts only once checks are cleared.
Deposits and withdrawals
| Condition | Value |
|---|---|
| Minimum deposit | NZ$20 |
| Minimum cashout | NZ$20 |
| Approval window | Up to 72 hours |
| Card payout | One to three business days |
| Bank transfer payout | Two to five days |
| Ceiling per transaction | NZ$5,000 on cards, NZ$10,000 on bank transfer |
Nine routes serve the cashier, and per-transaction ceilings depend on the one chosen. Voucher routes work for top-ups only.
Bonus terms
The welcome sequence offers up to NZ$1,200 over four deposits with 260 spins, including 25 credited before any payment. Wagering is x35 on bonus plus deposit, and the sequence lapses 30 days after registration. Each stage needs a payment from NZ$20, and a skipped stage forfeits its block of spins.
- Spin blocks of 50, 60, 70 and 80 attach to the four deposits.
- Cash bonus funds and spin winnings follow separate conditions per promotion.
Responsible gambling
Limits for deposits, time-outs and self-exclusion sit in the account settings, next to the account details. A tightened cap applies at once, while a loosened one is delayed. Gambling is for adults only.
Loyalty and events
Real-money play earns points toward graded tiers, and the upper tiers add quicker withdrawal handling and a named account manager. Tournaments and prize draws run for established players, and the qualifying games and entry conditions are published per event.
Governing framework
An offshore Curaçao gaming licence provides the framework for the platform, covering how balances are held and how a complaint is escalated. An independent testing house examines the random number generation.
Complaints and disputes
First contact goes through live chat, email or the telephone line, all open around the clock. Support confirms whether a request is held for verification or waiting in the queue.
Terms summary
Adults only, document checks at the first cashout, a NZ$20 floor, x35 turnover and a 30-day window are the core conditions. Captain Spins login opens the account area where these items can be followed.